Account Deletion Policy

Last Updated: [Today]

At GoNaija, we value your privacy and strive to provide you with control over your account. If you no longer wish to use our services, you can request to have your account deleted. Below is our Account Deletion Policy, which outlines the process and implications of account deletion.

1. Requesting Account Deletion

Initiating a Request: To delete your account, please send an email to our support team at [email protected] with the subject line "Account Deletion Request." Be sure to include your registered email address and any relevant account details.

Verification: Upon receiving your request, we will verify your identity to ensure that the request is legitimate. This may involve confirming your registered email address, phone number, or other account details.

2. Processing the Deletion

Time Frame: Once your identity is verified, we will process your account deletion request. The process may take up to 7 business days to complete.

Data Removal: All personal data associated with your account, including your profile information, transaction history, and saved preferences, will be permanently deleted from our servers. This action is irreversible.

Notifications: You will receive a confirmation email once your account has been successfully deleted.

3. Implications of Account Deletion

Loss of Access: Once your account is deleted, you will lose access to all services provided by GoNaija, including any remaining balances, subscriptions, or rewards.

Transaction Records: Any pending transactions or services will be canceled, and you will no longer be able to view your transaction history.

Reactivation: Account deletion is permanent. If you wish to use our services again in the future, you will need to create a new account.

4. Exceptions

Legal Obligations: In some cases, we may retain certain data for a longer period as required by law, such as for legal or regulatory compliance, fraud prevention, or dispute resolution.

Service Agreements: If your account is linked to any ongoing services or agreements, account deletion may be delayed until those obligations are fulfilled.

5. Contact Information

If you have any questions or concerns about our Account Deletion Policy, please contact us at [email protected] or through our contact page on the website.